FAQ & Information


Company Contact Information

Avetex Furniture                    Toll Free (888) 228-3839        info@avetexfurniture.com
6114 Geary Blvd.                   Phone (415) 831-6529           Contact Us Form
San Francisco, CA 94121       Fax (415) 831-6539
 

Price Match Guarantee
We are confident you will find we have the lowest Internet prices. If you find a lower, publicly advertised, delivered price* on an identical eligible product, from an accredited business with a rating of B or higher(BBB), we will do our best to beat and offer you an additional discount. Just call and inform us of the product you are interested in so we can verify the price. If we are able to verify the price, we will send a new lower price to your email address or right over the phone. (* Please note: delivered price = product price + delivery charges + taxes) Please Note: Offer to beat competitor pricing applies to NEW, unopened merchandise only. We reserve the right to opt not to beat prices under certain conditions, such as:
offers on used, opened or damaged products
offers that are no longer current or are no longer available
offers in classified ads or auctions (open or closed), regardless of whether the merchandise is new or used
discontinued items, special orders, custom orders, closeouts, out of stock, demos, or items out of the box
offers mentioned to you only verbally, whether in person or on the phone
offers advertised only within an individual physical store (such as on an in-store sign or price tag)
offers that don't include delivery. (e.g., in-store pickups)
offers outside of our standard delivery area (continental United States only, excluding Alaska & Hawaii)
Items that have been already purchased through us and price of that product has been lowered after wards.
 

Security
We use advanced security measures to protect your information and make a safe purchase online. We use industry-standard, SSL (Secure Sockets Layer) technology to ensure that your information is encrypted. All information stored on our computers is never shared and protected 24/7. Finally you may call us to place an order or simply with our Showroom in San Francisco.

Placing an order
First, please browse through our website and add the desired item/quantity to you shopping cart. In the shopping cart you will be able to enter discount code if you have one and select shipping method. Next you click on "CHECKOUT" and you will need to enter your shipping/billing information, if you shipping to California additional tax will be applied. They you may select to pay either by credit card or mondey/order/check/financing. . After you place an order, you will be shown (and also emailed) your order number. At any time if you find you need any assistance please give us a call at 1-888-228-3839 or email.
 

Why buy from us?
Advises and Inside Secrets from Furniture Experts!

-short comment...
Be careful when selecting who you dealing with!
Today, if you don't know, drop shipping became very popular. Many online, home based companies that never seen or dealt with furniture and know nothing about it, start selling it. Most of the times those people don't know what they sell. Product can be of bad quality, unreliable, uncomfortable, etc.

So, why buy from us?!
We've been in furniture business 15 years.
We also own and and operate furniture stores in San Francisco Bay Area. We love furniture.
We know which manufactures to deal with, which offer good quality, and which to stay away from.

Daly City, CA Warehouse


We know the product, how it looks, the quality, the feel.
And we are more than happy to recommend and guide you through the selection process.
Unlike many of online furniture stores that do drop shipping without ever seeing what they sell.

We carefully select only the best for our customers.
We do not just sell ten thousand sofas like other retailers.
Every year our sales team attends various furniture shows throughout the country
where they check all the products to select only the best for the customer.

We offer lowest prices, period.
Many companies state that they can bit or match competitor prices.
Why state so?!, if you can offer lowest in a first place!
 

We offer excellent rate of safe shipping
Many drop shippers and companies offer you direct manufacture shipping. There is a high chance that furniture will get damaged during such transportation. Most of the furniture we sell goes through our own warehouse where it is carefully checked and extra packed if needed. We care about you, and we don't want to waste your time dealing with damaged furniture.

Methods of payment we accept
Credit cards we accept are: MasterCard, Visa, American Express, Discovery. If paying by phone, select money order/check option and after you complete the checkout process, one of our customer representatives will call you to collect credit card information or other info. If you would like to pay by Check or Money Order, please give us a call at 1-888-228-3839, and we will guide you though the process as well.

Sales Tax Information
Sales tax applies only to purchases and deliveries in California which is 8.5%. Shipping charge is excluded from sales tax.

Discount
There are several ways how you can get discounts.

You may enter a discount code to get a discount during checkout.
Discounts codes are part of our newsletters. It is highly recommended for you to create an accounts with us and we will inform you of any sales and promotions
We also offer discounts for volume orders, commercial projects and companies. Please contact us by phone or email to discus any available discounts.

Order Form
Please  contact us and we will email or fax you order form.

Contract Furniture
Avetex Furniture has a great experience working with one of the best companies in the world. Our customers include Google, Ebay, Yahoo, Hearst, Variety of hotels and private companies. No project is too small or too big for us and we guarantee that we will accomplish to the highest standards.  We offer furniture and accessories for offices, hotels, night clubs, restaurants, salons, medical offices, etc. If there is something particular which can not be found readily available, we can always custom produce it to specific needs and standards. Please call or email us to talk more about possibly options.

Catalog availability
Currently we are in process of creating product catalog. Whenever we will have it available, we will post necessary information online.

Product picture accuracy
Color, texture, and graining variations can occur in natural products like leather, wood and stone. These are not normally considered imperfections. For leather products all colors other than Black & White are bound to have variations in every production line. Color representations on computer terminals and screens can be different based on settings and various display technologies. To optimize website performance, product pictures have been scaled down in detail to help make web pages load faster. As a direct result, in some small cases fine detail in the pictures of furniture may have been sacrificed for the websites performance. It is the customer's responsibility to request additional high resolution pictures so that they may see exactly what they are getting before purchasing. Customer also agrees that they may not dispute the finish, or color or texture or any other physical attribute after taking delivery of a product.

Leather / fabric swatches
There are some products for which there are no swatches available. For other products we are currently in process of creating swatches. If there is swatch available for a specific product, we will post that info on that product's page.

Warranty Policy
Most of the items are covered under manufacture specific warranty. Manufacturers warranty policy varies. (1) Moving the furniture from the original delivery address voids any warranty. (2) Commercial usage will void warranty. (3) Warranty claims may take an estimated 30 days to process. By purchasing a product you accept manufacturer's specific warranty.

When order will be shipped?
All orders are shipped via ground carriers. Items usually ship within 3-5 days, unless otherwise noted on the product detail page. Deliveries can take an additional 2-3 weeks after the shipping date, depending on location. Our carriers will contact you a day or two prior to arrival to set up a delivery time frame with you. We offer free shipping in the continental United States on almost all of our products. Alaska & Hawaii excluded.

Shipping Time
Please allow the lead-time for delivery depending on the product type, color, model, manufacturer, and other factors. Please Note: THE SHIPPING TIMES WE QUOTE ARE ONLY ESTIMATES, NOT GUARANTEES. When it comes to order times we are depending on the factory, and freight carriers to provide us with the estimated ship date. Some specialty furniture carriers use third party carriers for some delivery locations, and are unable to provide up to the minute tracking information that is common for small packages. Please understand we are doing our best to ensure best deliveries suited for your product.

Available shipping methods
We offers different types of shipping methods. You may select available method during checkout.

San Francisco Bay Area delivery is usually free
Nationwide(48 States) curbside delivery.
Los Angeles Delivery
Sacramento / Reno Tahoe Delivery

Please contact us for specific shipping requirements or if you would like to deliver to international address or Canada.

Delivery in San Francisco Bay Area
We offer a Free White Glove Delivery Service and Free Installation in the San Francisco and Bay Area with a $700 minimum purchase. Sales Tax applies only in the state of California at approximately 8.75%.

Please click here for a map and list of all cities in our delivery area.

Delivery acceptance instructions
Delivery must be signed for by the customer or an individual at least eighteen years old that the customer designates to have the authority to sign for the delivery. Before signing for the delivery, please inspect thoroughly for any damage, shortages, etc. In the unlikely event that damage or a shortage has occurred in transit, make a notation on the waybill, retain applicable packaging materials, and notify us immediately at 888-228-3839. In the event that damage is not noted on the waybill when signing for the delivery or the applicable packaging materials are not retained, any claim for damage must be filed by you directly with the delivery company.

Before signing for delivery, you must thoroughly inspect the packaging/carton/crate and note any visible carton damage on the freight bill.
Only if damage exists on the packaging/carton/crate, quickly inspect the actual item for any damage. If there is damage to the item, note it on the freight bill, reject only the damaged piece, and keep the rest.

Return / Exchange Policy
If you would like to return an item that is new and in unused, unopened unassembled condition with original packaging, you may return the product within 72 hours of receipt. To return items for an exchange or refund please contact us via contact form or phone at 415-831-6529 and one of our customer service representatives will start a return process with you.

Restocking fees ranging from 20% to 30% will be applied. If your item was shipped with "Free Shipping" option, we will charge our "actual" outbound shipping charges.

Step 1- Acquire authorization number and instructions. Any return without a Return Authorization number will not be accepted.

Step 2- Shipping product back. All returned products must be in original condition (not used and not installed, with all original packaging material included). Once an item has been assembled it is no longer returnable.

Below are the keys to a successful return:
Good packaging: Re-pack products for return in the original box with original packaging material. 
Next, ship the product to the warehouse address provided using a carrier that will provide both a tracking number as well as a signature that the item was confirmed delivered, please do not ship USPS because they cannot provide these guarantees. If we are unable to confirm delivery of your item, this may result in the denial of the refund.
Tracking Number: We recommend using a carrier that will provide you with the return tracking number as this will speed up your return process. Retain your tracking number and e-mail it to us so that we can check on the progress of your return. If you have not received credit within 14 days from the date of delivery to the warehouse, please contact customer service and provide them with the tracking number so that we can expedite the credit process for you.
All returns are subject to round trip shipping charges. If you decide to return an item that was part of our free shipping promotion, our initial shipping and handling costs will be deducted from the refund.
Customers who place orders online are responsible for the accuracy of their product selection and information entered. Customers who placed orders by phone or chat must review their receipt for accuracy within 24 hours.

Returns with Restocking Fees
Some manufacturers charge a restocking fee. Please be advised by one of our customer service representatives what is the particular return policy of the manufacturer whose product you are planning to return.
If you return an item with a restocking fee, it will be deducted from the refund. If the item was part of our free shipping promotion, our initial shipping and handling costs as well as the costs for shipping back will be deducted from the refund as well.

Non-returnable products
Avetex Furniture sells products from some manufacturers that are custom made or built- to-order. These items are non-returnable and non-cancelable once the order has been placed. Please check with one of our customer service representatives the particular manufacturer's return policy.

Items not eligible for returns
Custom orders ( i.e. products that are built to order or any item labeled non-returnable )
Special purchases, including: clearance items, inventory sales items, custom quotes, special discounts, etc.
Any item that has been assembled, installed, modified or used in any way.
Any item that is not in resalable condition.
Any item not accompanied by a Return Merchandise Authorization Number issued by Avetex Furniture.
Any item that is not in the original box with sufficient packaging materials.
Expedited shipping and charges for shipping to Alaska, Hawaii, and International destinations.
Any item not purchased from Avetex Furniture.
 

Refund
Once the returned item has been received and verified to have all original contents and packaging and confirmed to be free of damage, the refund credit process will begin.
Customers will be refunded via the same method in which the item was purchased or via check from Avetex Furniture. Refunds via check are typically issued within 14 business days of final approval.
Items returned without the proper RA # or sent to the wrong location are subject to an automatic 50% restocking fee or complete forfeiture of your refund. If credit is to be given, it will be by store credit only. Please read your return instructions carefully to avoid delays and unnecessary expenses.
Please do not request a charge back from your credit card company during the return process. Due to the time it takes to resolve charge back disputes, it is usually better to be patient and wait for the return process to run its course. If a chargeback has been submitted, we will not be able to credit you for your return until the chargeback mediation process has been completed. This process can take up to 180 days.


Claims
Our products are well-packaged to withstand damage during shipping. We double box many items, have extra quality control in the factories we work with and refuse to carry products that are easily damaged during shipping.

While cases are extremely rare, damages do happen once in a while. We request that you inspect your items upon delivery. If items are damaged or suspected to be damaged, it must be documented "Damaged upon arrival" where you sign for the items. The delivery driver must wait while you inspect. If the driver does not agree to wait, note "Possible damage" on the bill of delivery. It is important to be as detailed and descriptive as possible on the delivery slip before you sign for your items. A signature indicates acceptance; without inspecting the boxes, you are accepting the shipment "as is" and will be fully responsible for any replacements (including freight) or repair costs if transit related.

For damages unnoticed at the time of delivery, we require that you notify us in writing and send us photographs via e-mail within 24 hours following the receipt of your order. If the damages are not promptly and fully noted and reported, we cannot cover your replacements free of charge. We will work with you to best remedy the situation at our discretion. This can consist of replacing the defective item or repair. Most manufacturer defects are very minor in nature and can be easily fixed by a professional furniture medic using the same quality control solutions inducted at the factory. Customer satisfaction is our top priority.

We reserve the right to repair and/or replace items in question on a case by case scenario. PLEASE NOTE: if you do not contact us within 24 hours of delivery that a product is damaged or has missing pieces, your claim will be null and void. Any returns, repairs, or replacements after this time shall be at the buyer's expense.

Avetex Furniture is not responsible for the furniture assembly, when this service level is requested. Please contact these agents directly if you require licenses and insurance certificates for delivery. These delivery agents have the required certification to perform residential furniture delivery and assembly. As a result you agree that any legal action will be directed towards such company and Avetex Furniture will not be liable for any damages incurred to the premises.

Due to variations in photography, monitors, and lighting, Avetex Furniture cannot guarantee that the finish of the order will be exactly as pictured. Imperfections or variations in the grain, color, or sheen may occur naturally in wood as well the dying/tanning process of leather. As a result, these naturally occurring characteristics are not viewed as damages or defects.

What is your cancellation policy?
All Merchandises that are in process, but not shipped are subject to 15 % restocking fee. If the merchandise already left ours or manufacturers warehouse cancellation requires 15 % restocking fee + Shipping fees. 

To cancel an order, purchaser must obtain an RMA number before returning any product. To request an RMA number, Purchaser must download "CANCELATION / RETURN MERCHANDISE AUTHORIAZION REQUEST FORM" (click here to download form in PDF format)  and furnish the date, invoice number, description of all items returned, and the reason for requesting an RMA number.